Refund Policy

At HIGNOVA, we want you to be completely satisfied with your IPTV subscription. This Refund Policy explains the circumstances under which refunds are available, the process for requesting one, and applicable exceptions.

1. General Policy — No Refunds After Activation

All subscription purchases are final once an account has been activated. Because our Service provides immediate access to digital streaming content upon payment, we are unable to offer refunds after your account credentials have been delivered and activated. This policy is consistent with standard practices for digital subscription services and is compliant with applicable consumer protection laws in Canada.

We strongly encourage you to take advantage of our Try 1 Month before purchasing a paid subscription.

2. Eligible Exceptions

2.1 Extended Service Outage

If HIGNOVA experiences a verified service outage affecting your account for more than 72 consecutive hours, you may be eligible for a pro-rata credit. The outage must be confirmed on our end and attributable to HIGNOVA's infrastructure. Credit requests must be submitted within 14 days of the outage being resolved.

2.2 Duplicate Charge

If you were charged more than once for the same subscription plan due to a technical error, you are entitled to a full refund of the duplicate charge(s). Refunds for duplicate charges are processed within 5-10 business days.

3. Non-Eligible Situations

Refunds are not available if:

• You changed your mind after purchasing.
• You purchased the wrong plan.
• You experienced issues with your own internet connection, router, or device.
• Your account was suspended due to a violation of our Terms of Service.
• You forgot about your subscription or did not use the Service.
• Content libraries or channel availability changed during your subscription.

4. How to Request a Refund

1. Email us at [email protected] with the subject line: Refund Request — [Your Account Email]
2. Include: your full name, email address, date of purchase, description of the issue, and payment reference number.
3. Requests must be submitted within 7 days of the qualifying event.
4. Our team will review and respond within 3 business days.

5. Try 1 Month

HIGNOVA offers a Try 1 Month to allow you to evaluate the Service before committing to a paid plan. To request a Try 1 Month, use the Try 1 Month form on our homepage at https://hignova.com or contact us at [email protected].

6. Refund Processing

Approved refunds are returned to the original payment method. Processing time: 5-10 business days after approval. HIGNOVA is not responsible for delays caused by financial institutions.

7. Chargebacks

We ask that you contact us before initiating a chargeback. Unauthorized chargebacks may result in immediate account suspension and may be disputed.

8. Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be posted at https://hignova.com/refund.html.

9. Contact

Email: [email protected]
Website: https://hignova.com